The Good, The Bad and The Ugly of Workplace Accountability

You’re invited to vote for a company that did the right thing in 2016 when it mattered most. Cast another vote for one of the companies that, when a tough decision was needed, failed to hold itself accountable. For years, accountability expert Greg Bustin has illuminated what differentiates high-performing organizations from those that struggle. Each year he selects the top five leaders and businesses who exemplify the best and worst in accountability and invites the public to vote.

This year there is a new and easy way to vote, plus an assortment of free giveaways. No purchase necessary. Void where prohibited. All voters will receive a complimentary copy of Greg’s Personal Accountability Worksheet. Cast your vote today!

Best in Accountability

  • Apple
  • General Motors
  • Google
  • Starbucks
  • The Walt Disney Company

Worst in Accountability

  • Mylan
  • Samsung
  • Takata
  • Theranos
  • Wells Fargo
  • Apple
  • General Motors
  • Google
  • Starbucks
  • The Walt Disney Company

Apple CEO Tim Cook Stands Up for Privacy.

Apple faced off against the FBI in a tug-of-war concerning privacy issues following the terror attack in San Bernardino, CA. FBI and U.S. District Court orders demanded the company redesign the iPhones to enable backdoor access to phones and data. Although investigators were able to unlock the phone found at the crime scene, Apple refused to redesign the phone, citing large-scale privacy risks for all phone owners.

General Motors CEO Mary Barra Shows Grace Under Pressure.

In the wake of a recall of 2.6 million cars, 124 deaths due to a defective ignition switch and a $900-million settlement between GM and the U.S. Justice Department, Barra committed to changing the company culture. She visited victims’ families, established a compensation fund and restructured  operations for quicker responses to safety violations. She strengthened innovation, beat Elon Musk to market with an electric car, and invested $500 million into the ride-sharing company Lyft. In less than three years as CEO, she has guided GM through turbulent times and tripled profit to $13.9 billion.

Google CEO Sundar Pichai Gets the Most from the Best.

Google leads tech companies in attracting and retaining high performing talent because it leads the way in demonstrating that it cares about its employees. Employee perks include extensive parental leave, whole-family life insurance, on-site childcare, generous vacations, free meals, laundry and fitness facilities, flex schedules and telecommuting options. Last year the company added virtual doctor visits, second-opinion services, and breast-cancer screenings at its headquarters. Employees respond by giving their best in a corporate culture that encourages continuous learning and mentoring, transparent communications, and the opportunity to work on passion projects. Through October 2016, Google’s sales rose 23%.

Starbucks CEO Howard Schultz Expands Its Social Responsibility Platform.

Howard Schultz inspires positive change in the communities Starbucks serves through its more than 23,000 stores. The company continues to stimulate and create greatness from the ordinary by promoting disability-friendly employee practices, comprehensive healthcare and stock options while building a more unified and committed workplace among low-wage, hourly workers in its cafes. In 2016, Starbucks demonstrated a commitment to employee learning and growth by initiating a college tuition program for employees working more than 20 hours. What makes this program unique is the inclusion of part-time workers and distance learning to accommodate those with families and other jobs.

Walt Disney Company CEO Bob Iger Restores the Magic.

In 2005 Iger became CEO of a company in chaos with Walt Disney nephew Roy Disney encouraging a shareholder lawsuit and the company unable to complete a new deal with Pixar. Iger purchased Pixar in 2006, lifted ABC out of the cellar with new hit TV shows and continued to refurbish the company’s reputation as a creative force. When an alligator attack claimed the life of a young boy at Disney Orlando Resort Iger immediately ordered all beaches on its property closed during peak vacation season and implemented wildlife strategies to address this difficult situation and prevent new ones.

  • Mylan
  • Samsung
  • Takata
  • Theranos
  • Wells Fargo

Mylan CEO Heather Bresch Hikes Prices on EpiPens.

Mylan was accused of price gouging for its epinephrine auto-injector, EpiPen. The device treats severe, allergic reactions and now costs more than $600 per dose—an increase of more than 400 percent since 2007. Mylan is being investigated by the U.S. Justice Department and already has amassed $465 million in legal expenses and fines defending its behavior. Mylan has responded by saying the company plans to address price increases with a patient assistance program, as well as a program that provides EpiPens free to schools in the United States.

Samsung CEO Dr. Oh-Hyun Kwon Sees Galaxy Note 7 Go Down in Flames.

More than 100 Samsung Galaxy Note 7 phones exploded spontaneously earlier this year with the company citing faulty batteries as the reason. Though a recall was issued, the replacement phones also caught fire and Samsung has since issued another recall of all the Note 7 phones, completely removing them from the market. Long-term repercussions include mistrust of Samsung products, product bans in airports and transportation centers, and losses estimated at more than $17 billion. Sales of the Galaxy Note 7 phones were stopped by Amazon, Target, Best Buy, AT&T, Verizon, T-Mobile and Sprint.

Takata CEO Shigehisa Takada Is All Air.

In 2016, the largest safety recall in history was issued for Takata airbags in cars. About eight million cars in the United States experienced malfunctioning airbags that shot shrapnel into drivers and passengers. These dangerous airbags were recalled from nearly 70 million vehicles in the United States, and 100 million worldwide. Regulators estimate another two years for recall completion. Safety professionals say automakers are to blame for problems with the Takata airbags, since they knew of the problem years before the National Highway Traffic Safety Administration exposed the problem.

Theranos CEO Elizabeth Holmes and Blood Money.

Medical technology company Theranos received a letter in January from the Centers for Medicare and Medicaid Services, which regulates Theranos, saying the company’s blood tests “pose immediate jeopardy to patient health and safety.” The company faces a class action lawsuit related to allegations of false readings on 6.1 million blood tests and false advertising about the capabilities of the blood-testing “Edison” device. On October 5, Theranos exited its blood-drawing business. SEC prosecutors are determining whether the product claims were criminal and deliberate. Meanwhile, Theranos investors have filed suit for securities fraud, attempting to recoup their $96 million investment.

Wells Fargo CEO John Stumpf Gets the Money; Everyone Else Gets the Shaft.

Wells Fargo created two million phony bank and credit card accounts within a five-year period without customers’ knowledge or consent. Employees secretly opened unauthorized accounts to hit inflated sales targets under threat of losing their jobs. Wells Fargo fired 5,300 employees because of these practices, but many blame the bank’s corporate culture for fostering fraud. CEO John Stumpf stepped down and  received $19.3 million, as well as a retirement package of $134 million. This executive-level payout was higher than the total combined salaries of the 5,300 terminated employees.


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Best & Worst Survey Giveaways

As a thank you for taking the time to vote for the Best & Worst in Accountability, Greg Bustin is offering giveaways based on the number of survey responses received. You must fill in the email section of the survey to be eligible for the following opportunities.

Survey Responses Giveaway Awarded To
ALL Permanent link to Greg Bustin’s Personal Accountability Worksheet Every Respondent
500 Accountability Assessments for 3 Companies (5 people per company) Drawn at Random
600 Copies of Greg’s book: Accountability: The Key to Driving a High-Performance Culture for 10 people (1 copy per person) Drawn at Random
750 Exclusive Podcast from Greg Bustin First 750 Respondents
1000 3 Phone Consultations (1 hour in length) for 3 people Drawn at Random
2000 Mystery Stretch Goal, to be revealed upon reaching 2000 survey responses Every Respondent

Giveaway Details

Giveaway Rules

No purchase necessary. Void where prohibited. Full rules found in the “Giveaway Rules” section of this page.

Personal Accountability Worksheet – Greg Bustin’s Personal Accountability Worksheet is one of the popular resources that Greg Bustin has developed for leadership teams that are dedicated to improving accountability in their workplace. A permanent download link will be sent out to all respondents through email.

Accountability Assessments – Greg Bustin’s Accountability Assessment evaluates your company against the 7 Pillars of Accountability and includes suggestions for your leadership team. This assessment will be offered to 3 respondents (drawn at random) after 500 survey responses are received. Each of the 3 respondents who are drawn at random can choose 5 people from their leadership team to take the assessment. The Accountability Assessments will be sent as a link through email to the randomly selected winners.

Book Giveaway – Copies of Greg Bustin’s book, Accountability: The Key to Driving a High-Performance Culture, will be given away to 10 respondents (drawn at random) after 600 survey responses are received.

Exclusive Best & Worst Podcast – Greg Bustin will record a podcast addressing his personal experiences with Accountability in the Workplace that will be available only to Best & Worst voters. After we receive 750 survey responses, a download link with the podcast will be sent out to the first 750 respondents through email.

3 Phone Consultations – After 1,000 survey responses are received, Greg Bustin will award a 1 hour phone consultation to 3 people (drawn at random).

Mystery Stretch Goal – Spread the word and reach 2,000 survey responses to reveal Greg’s Mystery Stretch Goal! This mystery give away will be awarded to each of the 2,000 survey respondents. All communication with respondents regarding survey rewards will be initiated through email. Accordingly, you must enter your email address to win. However, entering your email is not required to participate in the survey.

Video and landing page responses will be added together for the total survey responses. Either method of response will not increase the likelihood of your chances of winning a prize. Winning will in no way be dependent on the content of your survey responses

The foregoing survey and subsequent giveaways are being conducted by Bustin & Co. located at 7557 Rambler Road, 7th Floor, Dallas, Texas 75231. At the conclusion of the survey (see dates below) a list of winners for each prize may be obtained from Bustin & Co. by sending a written request to this address.

The foregoing survey and subsequent giveaways are open to U.S. residents with internet access only, and is open from January 2, 2017, at 7a.m. to February 28, 2017, at 5 p.m. All votes entered after February 28, 2017 at 5 p.m. will not be considered in the tally and will not be considered for the giveaways.

All entries must be made online by using the Bustin & Co. website. No mail in entries will be accepted. No oral entries or voicemails, text message or email entries will be accepted.

The votes submitted and the tally of such votes shall constitute the intellectual property of Bustin & Co., and all participants hereby release their rights and interest in such votes and tally, if any. The random selection of the winners of the book, assessment and phone consultation by Bustin & Co. shall be final. Winners shall be notified by an email. Books shall be mailed by U.S. Mail, postage prepaid, by Bustin & Co. by March 20, 2017 provided that a mailing address has been confirmed by email.

All phone consultations will be set up with Greg Bustin and winner through email, but all phone consultations must be redeemed by June 30, 2017. No purchase necessary to enter or win.

Prizes are not transferable and no substitutions are permitted, except at the discretion of the sponsor. Only one survey response per person will be considered for the tallies and the random selection of prizes. Multiple survey responses from the same person are prohibited. You must be 21 years of age or older to enter. Anyone under the age of 21 is excluded.

All prizes, excluding the phone consultations, must be redeemed by April 30, 2017.

By entering this survey and subsequent giveaways, all entrants consent to the subsequent use of the limited personal information that is disclosed by entering the survey by Bustin & Co. Such use by Bustin & Co. is limited to the marketing purposes of Bustin & Co. Bustin & Co. does not resell or release to any other person or entity any of the information it obtains. Bustin & Co. keeps all such information confidential.

Odds of winning will depend on the number of survey entrants, as only 10 books, 3 phone consultations, and 3 sets of assessments (for up to 5 people) will be given away.

Bustin & Co. reserves the right to cancel, suspend or terminate the survey and subsequent giveaways if technical difficulties arise that make the survey and subsequent giveaways difficult or impossible to complete, regardless of whether such difficulty or impossibility is the result of a virus, hacking, interruptions in service or not.

The offers made in this giveaway are void where prohibited by law.