Posts in Category of: Problem Solving

Meetings Are a Beating

July 23rd, 2013  |  Published in Accountability, Problem Solving

In a private workshop I conducted recently for a manufacturing company, the 22 front-line supervisors said their team meetings had started with such promise then hit a wall after three …

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The 10-cent Incentive

April 30th, 2013  |  Published in Problem Solving

I recently visited our daughter Jordan in Austin, Texas, for a Dad’s Day weekend at the University of Texas. In some Texas cities – Austin, for sure – and in …

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Surgery, Anyone?

April 16th, 2013  |  Published in Organization Health, Problem Solving

Sunday, April 21, would’ve been the 100th birthday of Lord Richard Beeching. Who? The Beatles considered retaining Lord Beeching when they sought a business affairs manager to untangle the mess …

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Batter Up!

March 12th, 2013  |  Published in Customer Service, Problem Solving, Strategic Planning

Spring training has begun for major league baseball. Every team starts the year focused on the same objective: become a World Series champion. To win it all, teams must win …

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The Groundhog is Right

February 26th, 2013  |  Published in Problem Solving

Earlier this month we watched a groundhog. It’s a custom begun in the 18th century among Pennsylvanians who brought this tradition from Germany:  if the groundhog sees his shadow and …

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Take Time to be Productive

December 18th, 2012  |  Published in Problem Solving

What’s your most productive day of the year? Here’s a clue:  our family leaves for Africa in six days. In the Southern Hemisphere where we’re headed, the summer solstice occurs …

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On the bridge or in the galley?

July 17th, 2012  |  Published in Leadership, Problem Solving, Strategic Planning

As businesses emerge from the worst recession in 80 years, many leaders of small and mid-sized businesses find that they’ve been pulled into operations. Over the course of the past …

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NFL draft, Skill and Will

April 24th, 2012  |  Published in Event, Leadership, Problem Solving

This Thursday, beginning at 8 p.m. ET at Radio City Music Hall in New York City, the 77th annual meeting of National Football League franchises will go “on the clock” …

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trust gap

The Trust Gap

August 7th, 2010  |  Published in Customer Service, Leadership, Organization Health, Problem Solving

In the 1960s, 70 million children from the post-war baby boom became teenagers and young adults. Concurrent with this phenomenon – or perhaps because of it – cultural change accelerated …

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Seven Words You Can’t Say

March 2nd, 2010  |  Published in Conflict Resolution, Customer Service, Problem Solving

Comedian George Carlin was known for mixing observational humor with larger, social commentary. His groundbreaking 1972 album “Class Clown” featured his most famous monologue, “Seven Words You Can Never Say …

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