Posts in Category of: Problem Solving
The Trust Gap
August 7th, 2010 | Published in Customer Service, Leadership, Organization Health, Problem Solving
In the 1960s, 70 million children from the post-war baby boom became teenagers and young adults. Concurrent with this phenomenon – or perhaps because of it – cultural change accelerated …
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Seven Words You Can’t Say
March 2nd, 2010 | Published in Conflict Resolution, Customer Service, Problem Solving
Comedian George Carlin was known for mixing observational humor with larger, social commentary. His groundbreaking 1972 album “Class Clown” featured his most famous monologue, “Seven Words You Can Never Say …
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HOW LEADERS DECIDE
History has much to offer today’s current and aspiring leaders.
Business schools teach case studies. Hollywood blockbusters are inspired by true events.
Exceptional leaders are students of history. Decision-making comes with the territory.
