August 6th, 2024 | Published in Accountability, Conflict Resolution, Leadership, Organization Health, Strategic Planning
Who Are Your A, B & C Players? As a new football season approaches, coaches are assigning grades to players and finalizing depth charts. Top leaders should do likewise as strategic …
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April 29th, 2020 | Published in Conflict Resolution, Leadership, Problem Solving
When King Henry VIII ordered the arrest of Anne Boleyn in May 1536, he set in motion a chain of events that led their daughter Elizabeth to the throne. During …
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March 27th, 2020 | Published in Conflict Resolution
Sixty-six years ago, as fear gripped America, 1.8 million school children were injected with an unproven drug. The gamble? Eradicate the deadliest disease of the 20th century: Polio. Not since …
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September 26th, 2018 | Published in Conflict Resolution
We’ve seen plenty of dysfunction in our government for quite some time now. But The New York Times op-ed essay by an anonymous senior official in the Trump administration offers …
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October 16th, 2017 | Published in Conflict Resolution, Leadership, Problem Solving, Productivity
An organization reveals its personality by how it meets or misses deadlines. What I often see are two distinct personalities within a single organization. Call it organizational multiple personality disorder: …
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October 20th, 2015 | Published in Conflict Resolution
At some point in every leader’s career, there’s a major battle to be fought. In 1975, Pepsi-Cola launched the “Pepsi Challenge” during the Cola Wars and won market share from …
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July 28th, 2015 | Published in Conflict Resolution
Think about your team’s response to achieving a long-sought and hard-won objective. Do you take time to celebrate or get right back to business? Does your team’s success inspire vigilance …
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June 9th, 2015 | Published in Conflict Resolution
Texas has been so dry for so long, most of us forgot what rainbows looked like. So we were grateful when the rains came. But by the end of May, …
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April 7th, 2015 | Published in Conflict Resolution
Two days from now marks the 150th anniversary of the end of North America’s bloodiest war that pitted countryman against countryman and, occasionally, brother against brother. On April 9, 1865, …
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March 10th, 2015 | Published in Conflict Resolution
Last week Ringling Bros. and Barnum & Bailey announced live elephants will no longer be included in circus performances starting in 2018. The company called the decision “unprecedented” and in …
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February 24th, 2015 | Published in Conflict Resolution
This past weekend my wife and I cleaned out our daughter’s bedroom. Jordan moved to Chicago last summer and now works in advertising at Leo Burnett. Jordan’s room hasn’t been …
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January 13th, 2015 | Published in Conflict Resolution
Earlier this month, Susan Hawk was sworn in as the first female District Attorney in the history of Dallas County. She encouraged her staff of lawyers, investigators and administrators not …
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September 23rd, 2014 | Published in Conflict Resolution
Your plans will fail if you and your team do not avoid these four fatal flaws, writes Greg Bustin in Forbes magazine. Click here to read the article in Forbes …
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July 5th, 2014 | Published in Conflict Resolution, Organization Health
Email vs Face-to-Face Conversation I recently replied to an email when I was frustrated. Bad idea. I read the email from my phone in a meeting. Never mind that I …
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March 2nd, 2010 | Published in Conflict Resolution, Customer Service, Problem Solving
Comedian George Carlin was known for mixing observational humor with larger, social commentary. His groundbreaking 1972 album “Class Clown” featured his most famous monologue, “Seven Words You Can Never Say …
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To dive even deeper into the topic of accountability, I invite you to purchase a copy of my bestselling book, “Accountability: The Key to Driving a High-Performance Culture.”
Business schools teach case studies. Hollywood blockbusters are inspired by true events.
Exceptional leaders are students of history. Decision-making comes with the territory.