November 5th, 2013 | Published in Organization Health, Strategic Planning
The following includes excerpts from Accountability: The Key to Driving a High-Performance Culture, Greg Bustin’s latest must-read book for leaders that will be published February 2014 by McGraw-Hill. There …
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September 24th, 2013 | Published in Customer Service, Leadership, Organization Health
Mary Kay Ash launched her cosmetics business 50 years ago this month, using her life savings of $5,000 to start her company in a 500-square foot industrial storefront in Dallas. …
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July 16th, 2013 | Published in Organization Health
It’s mid-term. We’ve reached the halfway point of 2013. How would you grade your organization’s performance? Would your team agree? What about your bank, your board or any other impartial …
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April 16th, 2013 | Published in Organization Health, Problem Solving
Sunday, April 21, would’ve been the 100th birthday of Lord Richard Beeching. Who? The Beatles considered retaining Lord Beeching when they sought a business affairs manager to untangle the mess …
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April 2nd, 2013 | Published in Organization Health, Strategic Planning
How to Be a Smart Leader Spring is here, ushering in a new season of growth. Are you green and growing? Are you and your colleagues continuous learners? Are you …
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January 8th, 2013 | Published in Holiday, Organization Health, Strategic Planning
Happy New Year! Did you take time during the holidays to relax, reflect and recharge? I hope so. Because here we go again. Another lap around the track. A leader’s …
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August 14th, 2012 | Published in Organization Health
We’ve been in Vail, Colorado, escaping the Texas heat. Last Friday, my daughter Jordan and I hiked to Booth Falls with our good friends Helen and Mike Spence. Janet stayed …
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August 7th, 2012 | Published in Event, Leadership, Organization Health, Strategic Planning
The 30th Olympiad opened 10 days ago, attracting nearly 11,000 athletes from 204 countries competing in about 300 events. Modern era games have come a long way from the ancient …
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May 1st, 2012 | Published in Organization Health
In your battle of the bottom line, there are double agents inside your organization working against you. These modern-day Benedict Arnolds are undermining organizational and individual effectiveness. And like any …
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April 17th, 2012 | Published in Leadership, Organization Health
Two days ago was the 100th anniversary of the sinking of the Titanic. The “unsinkable” ship sank on 15 April 1912 after hitting an iceberg during her maiden voyage from …
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August 9th, 2011 | Published in Event, Leadership, Organization Health
Company Culture: How to Start Winning As the NBA Finals unfolded six weeks ago, bringing in enormous crowds and thousands of people watching on the ESPN network (view the source …
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August 7th, 2010 | Published in Customer Service, Leadership, Organization Health, Problem Solving
In the 1960s, 70 million children from the post-war baby boom became teenagers and young adults. Concurrent with this phenomenon – or perhaps because of it – cultural change accelerated …
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January 15th, 2010 | Published in Goal Setting, Organization Health
Happy New Year! The perfect time to examine organizational behavior. You probably know that the Roman god Janus is the origin of the month we call January. And you’re likely …
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To dive even deeper into the topic of accountability, I invite you to purchase a copy of my bestselling book, “Accountability: The Key to Driving a High-Performance Culture.”
Business schools teach case studies. Hollywood blockbusters are inspired by true events.
Exceptional leaders are students of history. Decision-making comes with the territory.