My work with leaders and my research for my book Accountability confirms the difference between average performance and exceptional performance is rarely a matter of strategy but rather the tone that’s set at the top of the organization.
In organizations where high expectations are set and met consistently, accountability is less a technique and more a mindset that reflects the culture a leader imagines, nurtures and sustains.
Is your culture the secret sauce that gives your organization a competitive advantage? Or could it be a form of malware that hampers your team’s ability to perform at their highest levels?
When leaders fail to confront under-performance, the result can be a culture where excuses, double standards, and an attitude of “that’s close enough” are the norm.
Evidence from organizational performance and human capital studies is startling: Unless your organization is ranked consistently at the top of your industry, it’s likely that anywhere from one of every three of your employees to as many as two of every three of your employees are disgruntled or disengaged.
Organizational dysfunction sucks $300 billion annually out of companies. What this means to you is that your culture could be costing you as much as a 10% difference in your bottom line.
I believe there are four groups of employees (including owners and partners) in any organization:
If you were asked to assign a percentage representing the number each of these four employee groups constitute in your workforce, how would you answer?
Would your direct reports agree?
Every organization has a saboteur or two. What’s preventing you from removing those inside your organization today?
In the current issue of Texas CEO, I examine the bottom-line impact of disengagement, dysfunction and disruption.
What are the 10 warning signs?
I provide simple yet powerful steps leaders can take now to repel disengagement and help unleash their organization’s full potential.
To dive even deeper into the topic of accountability, I invite you to purchase a copy of my bestselling book, “Accountability: The Key to Driving a High-Performance Culture.”
Business schools teach case studies. Hollywood blockbusters are inspired by true events.
Exceptional leaders are students of history. Decision-making comes with the territory.